middleware support

Oracle WebLogic support

Oracle Gold Partner expertise

If your business or organisation relies upon WebLogic to serve Java applications as part of an Oracle Fusion Middleware infrastructure, then regardless of whether those applications are hosted on the cloud or on-premise, your expectations in terms of operational performance should be matched only by your demand for fast-response solutions to business-critical WebLogic support tickets.

As highly experienced Oracle Fusion Middleware practitioners and Oracle Gold Partners, our expertise in WebLogic comes not only from our knowledge of the most recent Fusion Middleware 12c release, but from working with WebLogic Server since version 6 – as well as supporting clients with Oracle’s iAS application server technology.

With WebLogic providing a cornerstone for highly integrated SOA and cloud infrastructure, our experience of supporting and implementing Oracle solutions over the years has given our engineers the intimate knowledge of WebLogic and its component technologies that is so valued by our support clients.

Whether operational infrastructure is built around the latest 12c release, or a legacy WebLogic version, our Oracle Fusion Middleware support team provide first-class WebLogic troubleshooting skills. Having experience in working both remotely and on-premise in pressurised commercial environments where the ability to combine technical skill with operational intelligence is critical to business success, our bespoke WebLogic support is geared to delivering high-quality and fast-response priority solutions when our Oracle clients need them most.

Service Designed For WebLogic Implementations

Whilst Oracle WebLogic is designed to be the enterprise application server of choice for high performance, reliability, availability, scalability and management capabilities – resolving failures and service deterioration across often complex Oracle infrastructure can present a serious challenge to in-house teams.

With extensive experience of business-critical WebLogic issues faced by clients, including start-up failures, memory errors, JMS availability, CPU spikes, timeouts and session leaks, our support engineers have developed systematic best-practice methodologies specifically for investigating WebLogic performance issues.

Our support engineers will also make the most of your Oracle support license, knowing who to speak with, how to utilise their product knowledge, and how to get the solutions you need - and with direct access to our senior consultancy team, our clients have decades of senior-level WebLogic troubleshooting experience at their disposal.

As a result of having c2b2 middleware support in place, and expert consultants available on call, CNS has seen an increase in our availability, and an improvement in the stability of CNS service products. We’re now able to provide the service that is expected by our customers by utilising a reliable and secure middleware environment.
Ian Troise, Systems Manager at CNS

WebLogic Support Tailored To You Business Needs

Our WebLogic support engineers don’t just provide Oracle expertise through the help desk, but deliver a bespoke WebLogic support strategy directly in-line with our customers’ individual business needs.

As soon as you request a WebLogic support consultation, you’ll see what sets us apart from other middleware support providers. We’ll quickly arrange a conference call to discuss your specific operational priorities, identify your needs and discover the architecture that underpins your business. 

A senior consultant will then perform a comprehensive health check, through which we assess the middleware environment to be supported, and deliver a comprehensive report which then forms the basis of a roadmap. Using this roadmap, c2b2 will work with you to ensure your WebLogic infrastructure is as stable and future-proof as possible.

Not only does this review enable our clients to benefit from the consultant’s experience of Oracle Fusion products and implementation methodologies, but from their insights into performance management, dependent Java technologies, and configuration best-practices. It also means that when the support services begin, our engineers have first-hand and expert understanding of the what our clients need.

 

Get fully supported in just a few days

If you’re looking for a long-standing Oracle Gold partner to provide support across your WebLogic environment, reach out to us and we’ll contact you within one business day to arrange a consultation call with one of our principal consultants.

  1. Send us a brief summary of your support requirements or the challenges you’re facing.

  2. We’ll respond within one business day and arrange a conference call with our Client Services Manager and a senior member of our Professional Services team.

  3. They’ll listen to your specific needs and advise you as to what service levels would be appropriate. If you like what you hear, we’ll send out a proposal within a day.

  4. As soon as you’re happy, and the agreement is in place, we’ll get the on-boarding process underway with our comprehensive health check.

  5. You could be fully supported within only a week of making contact with us.

Is specialist support right for your business?

Download our free guide and discover whether using a specialist support provider makes sense as part of your middleware support strategy.

DOWNLOAD OUR SUPPORT GUIDE