middleware support

Oracle SOA Suite support

Oracle Gold Partner expertise

If your business or organisation has invested in an Oracle service oriented architecture, then your expectations in terms of operational performance should be matched only by your demand for fast-response solutions to business-critical SOA Suite support tickets.

As Oracle Gold Partners and Fusion Middleware specialists, our expertise comes not only from an intimate knowledge of SOA Suite components and core technologies, but from supporting and implementing SOA deployments across numerous on-premise, hybrid and cloud environments.

Whether your operational infrastructure is built around the latest 12c release, or a legacy SOA Suite version, our Oracle Fusion Middleware support team provide world-class SOA Suite troubleshooting skills.

Working both remotely and on-premise in pressurised commercial environments where maintaining highly scalable, secure and complex services is critical to business success, our bespoke SOA Suite support is geared to delivering high-quality priority solutions when our Oracle clients need them most.

Service Designed For SOA Implementations

Whilst Oracle SOA Suite is designed to enable and simplify business transformation by unifying the disparate requirements of mobile, cloud and IoT integration within a single service oriented platform, supporting the often complex architectures implemented by Oracle customers requires specialist support that goes beyond product version knowledge.

The services clients are bringing together have often been developed at different times, by different teams and using various technologies - and understanding these how these components interact with services within the SOA landscape is key to a bespoke support service.

In recognition of these unique challenges facing clients with SOA implementations, our SOA Suite support service is closely integrated with our senior consultancy team, who take the lead on Oracle support consultations.

Their expertise in Oracle Fusion products is back-up by unparalleled experience in SOA methodologies, business transformation projects and client-side consultancy engagements, and it is this real-world experience that is so highly valued by our clients – and which sets us apart from other Oracle support service providers.

As a result of having c2b2 middleware support in place, and expert consultants available on call, CNS has seen an increase in our availability, and an improvement in the stability of CNS service products. We’re now able to provide the service that is expected by our customers by utilising a reliable and secure middleware environment.
Ian Troise, Systems Manager at CNS

SOA Suite Support Aligned With Your Business Needs

We don’t just offer technical expertise through our help desk, but deliver a clear, informed and bespoke SOA Suite support strategy directly aligned with our clients’ specific business needs.

You’ll begin to see the benefit of our strategic approach to SOA Suite support as soon as you request a support consultation. We’ll quickly arrange a conference call to discuss your specific operational priorities, identify your needs and discover the architecture that underpins your business. 

A senior consultant will then perform a comprehensive health check, through which we assess the middleware environment to be supported, and deliver a comprehensive report which then forms the basis of a roadmap. Using this roadmap, c2b2 will work with you to ensure your SOA Suite infrastructure is as stable and future-proof as possible.

Not only does this review enable our clients to benefit from the consultant’s experience of Oracle Fusion products and implementation methodologies, but from their insights into performance management, dependent Java technologies and configuration best-practices. It also means that when the support services begin, our engineers have first-hand and expert understanding of the what our clients need.

Get fully supported in just a few days

If you’re looking for a long-standing Oracle partner to provide support across your SOA Suite environment, reach out to us and we’ll contact you within one business day to arrange a consultation call with one of our principal consultants.

  1. Send us a brief summary of your support requirements or the challenges you’re facing.

  2. We’ll respond within one business day and arrange a conference call with our Client Services Manager and a senior member of our Professional Services team.

  3. They’ll listen to your specific needs and advise you as to what service levels would be appropriate. If you like what you hear, we’ll send out a proposal within a day.

  4. As soon as you’re happy, and the agreement is in place, we’ll get the on-boarding process underway with our comprehensive health check.

  5. You could be fully supported within only a week of making contact with us.

Is specialist support right for your business?

Download our free guide and discover whether using a specialist support provider makes sense as part of your middleware support strategy.

DOWNLOAD OUR SUPPORT GUIDE