BESPOKE SUPPORT PACKAGES
Our support services are designed to meet the operational needs of companies and organisations of any size - with packages and pricing tailored to offer best-fit solutions for your middleware support strategy.
As middleware specialists, we know that the support needs of our clients require bespoke services tailored to meet highly specific operational challenges. From the reassurance of having a remote troubleshooting expert on call for occasional low priority ticket resolution, to an investment in comprehensive hands-on support of your daily operations, we can deliver the specialist services you need - and with service levels you’d expect from an in-house and UK-based team.
Whether you’re looking for patch cycle management, want to implement a dedicated monitoring system, or need intervention on priority alerts, we can design a support package that offers the solutions your business needs. And, because our support team is fully integrated with our senior consultancy team, we’re also able to offer clients a full range of middleware services in addition to their core support package - from security assessments and configuration reviews, to migration planning and cloud implementation.
BAU Activities and Change Management
Our most comprehensive core package offers hands-on support of all Business as Usual operations and daily production activities, including application deployments, configuration changes, upgrades, and patching. Add-ons available - 24/7 BAU Production Support, DBA Support
Incident Investigation and Resolution
Focusing on troubleshooting and incident resolution, this hands-on service not only delivers fast-response investigation into problems within the middleware stack - but enables proactive interventions with the implementation of a dedicated monitoring system with alert configuration. Add-ons available - 24/7 Production Incident Support, DBA Support
This hands-off service provides the reassurance of having a middleware specialist on-call for assisting with the investigation and troubleshooting of tickets as and when problems occur. Add-ons available - 24/7 Production Incident Support, DBA Support
This package offers clients a complete update and patch management service, which includes notifications of patch availability, unlimited security and bug fixes, one major and four minor version updates per year.
Event-driven or periodic security assessments and penetration testing for applications and infrastructure can be provided by our security specialists.