middleware-support

JBoss EAP support

If your business depends on applications deployed in a JBoss EAP environment, enjoy the reassurance of credible JBoss Middleware expertise that delivers fast-response solutions to business-critical tickets.

Whether your operational infrastructure is built around an existing JBoss EAP 5 or EAP 6 subscription, or you’re now realising the potential of a JBoss EAP 7 upgrade, our JBoss specialists provide expertise not only across JBoss Middleware product versions, but across on-premise, hybrid and cloud deployment environments.

It's this real-world experience that is so highly valued by our clients – and which sets us apart from other JBoss support service providers. Working both remotely and on-premise in highly pressured commercial environments where maintaining highly scalable, secure and complex services is critical to business success, our JBoss support is geared to delivering high-quality and fast-response JBoss solutions when our clients need them most.

Experts in JBoss Middleware Technology

Our bespoke support services are founded on a real-world understanding of how Red Hat subscribers are using JBoss architecture in their business operations.

With a deep understanding of upstream and open source component JBoss technologies gained from years supporting JBoss AS, WildFly, EAP 5, and EAP 6, our team offers comprehensive experience of investigating and resolving tickets across both new and legacy JBoss architecture.

Whatever challenges your in-house team is facing, from memory leaks and garbage collection tuning to clustering, high availability, messaging, datasources and security issues, our service engineers have the expertise in underlying Java products such as Undertow, ActiveMQ Artemis, HornetQ, Hibernate, JBeret, jbdc, Infinispan and Drools to investigate and resolve even the most complex performance issues. 

Get Fully Supported

  • Support aligned to your operational needs
  • Dedicated client account manager
  • Senior-level JBoss EAP expertise
  • Long-term Red Hat partners
As a result of having c2b2 middleware support in place, and expert consultants available on call, CNS has seen an increase in our availability, and an improvement in the stability of CNS service products. We’re now able to provide the service that is expected by our customers by utilising a reliable and secure middleware environment.
Ian Troise, Systems Manager at CNS

Service Beyond Support

We don’t just offer technical expertise through our help desk, but deliver a clear, informed and bespoke JBoss support strategy directly aligned with our clients’ specific business needs.

This approach begins with an initial health check performed by a senior JBoss consultant, through which we assess the JBoss environments to be supported, and deliver a comprehensive report which then forms the basis of a service roadmap. Using this roadmap, c2b2 will work with you to ensure your JBoss infrastructure is as stable and future-proof as possible.

Not only does this review enable our clients to benefit from the consultant’s experience of JBoss technologies and best-practice methodologies in an operational environment – it also ensures that our support engineers have a first-hand understanding of the customer's business, priorities and their operational needs.

Get fully supported in just a few days

If you’re looking for a long-standing Red Hat partner to provide support across your JBoss Enterprise Application Platform environment, reach out to us and we’ll contact you within one business day to arrange a consultation call with one of our principal consultants.

  1. Send us a brief summary of your support requirements or the challenges you’re facing.

  2. We’ll respond within one business day and arrange a conference call with our Client Services Manager and a senior member of our Professional Services team.

  3. They’ll listen to your specific needs and advise you as to what service levels would be appropriate. If you like what you hear, we’ll send out a proposal within a day.

  4. As soon as you’re happy, and the agreement is in place, we’ll get the on-boarding process underway with our comprehensive health check.

  5. You could be fully supported within only a week of making contact with us.

Is specialist support right for your business?

Download our free guide and discover whether using a specialist support provider makes sense as part of your middleware support strategy.

DOWNLOAD OUR SUPPORT GUIDE