middleware-support

Apache Tomcat support

Tomcat application server

Whilst Tomcat deservedly earns its reputation as a powerful yet lightweight open source application server for commercial deployment, the need for expert and comprehensive Tomcat support remains a key strategy challenge for anyone accountable for their company’s Java middleware infrastructure.

With Tomcat continuing its upward trend as one of the market-leading Java application servers, it’s clear why so many businesses and organisations are integrating such an established open source application server solution into their middleware infrastructure.

Not only does the lack of a licensing or subscription cost present an attractive option to commercially supported alternatives, but Tomcat has an enviable record in overall performance – and is a stand out choice as a developer platform. In fact, we often find that with clients using Tomcat, its implementation has been championed by team members working within development, rather than those accountable for operational performance.

It’s this lack of in-house operational expertise that introduces such high levels of risk into organisational environments – and exactly why a Tomcat support partnership with c2b2 should be a key part of your middleware strategy. 

Make Us Part Of Your Tomcat Support Strategy

With no proprietary commercial Tomcat support available, the need for a robust middleware support strategy that meets the needs of business-critical operations becomes an absolute necessity – but one that isn’t always easy to deliver in-house.

Whilst the Tomcat community offers a huge source of knowledge and enthusiasm, finding the specific information you need at the time you need it most - and being able to apply it to your operational environment with best-practice expertise within a priority-one time-frame - can challenge even the best in-house teams.

A Tomcat support partnership with c2b2 overcomes any potential threat to your business that might come from relying on in-house and community resources, and instead provides the reassurance of a credible round-the-clock commercial Tomcat support service delivered by a team of UK-based Tomcat experts. It’s an option that delivers on-demand Tomcat expertise to service level agreements tailored to your individual operational needs

As a result of having c2b2 middleware support in place, and expert consultants available on call, CNS has seen an increase in our availability, and an improvement in the stability of CNS service products. We’re now able to provide the service that is expected by our customers by utilising a reliable and secure middleware environment.
Ian Troise, Systems Manager at CNS

Service Beyond Support

Not only do we offer a fast-response Tomcat investigation and resolution help desk, but because our middleware support team is integrated with our senior consultancy team, clients know that our expertise in Tomcat troubleshooting is backed-up by senior-level commercial experience of real-world Tomcat deployments.

From our initial consultations through to service delivery, we’re committed to supporting businesses and organisation that are serious about maintaining high levels of service and stability in their middleware infrastructure. This is why each support engagement begins with a detailed systems health check to assess the Tomcat environments to be supported and identify any areas where operational performance and stability can be improved.

This report not only offers our clients an opportunity to benefit from industry-leading Java expertise, but forms the foundation of their Tomcat support strategy - ensuring that when clients speak with one of our engineers, they’re dealing with someone who has a comprehensive understanding of their infrastructure, the challenges they face, and their business priorities.

We understand that Tomcat is only one part of a potentially complex middleware infrastructure – and that client applications utilise a spectrum of associated and dependent Java products – some of which are often proprietary. It’s this expertise across the open source Java landscape and the commitment we make in discovering and understanding our clients’ specific support requirements that sets us apart as providers of high quality commercial Tomcat support.

Get fully supported in just a few days

If you’re looking for an industry-leading partner to provide support across your Tomcat environment, reach out to us and we’ll contact you within one business day to arrange a consultation call with one of our principal consultants.

  1. Send us a brief summary of your support requirements or the challenges you’re facing.

  2. We’ll respond within one business day and arrange a conference call with our Client Services Manager and a senior member of our Professional Services team.

  3. They’ll listen to your specific needs and advise you as to what service levels would be appropriate. If you like what you hear, we’ll send out a proposal within a day.

  4. As soon as you’re happy, and the agreement is in place, we’ll get the on-boarding process underway with our comprehensive health check.

  5. You could be fully supported within only a week of making contact with us.

Is specialist support right for your business?

Download our free guide and discover whether using a specialist support provider makes sense as part of your middleware support strategy.

DOWNLOAD OUR SUPPORT GUIDE