Operation

Monitoring Services

gaining control of your middleware infrastructure

One of the most common operational challenges our clients face is how to monitor middleware environments effectively. Not only is monitoring essential for root-cause analysis of system failures, but is a key activity for capacity planning, failure mitigation, and performance benchmarking.

When discussing middleware monitoring engagements with new clients, it’s often the case that they were first made aware of service issues within in their operational environment either by frustrated end-users, or dissatisfied customers suffering poor experience and service failures.

Whilst we find that monitoring has usually been implemented for network, disk and cpu usage, historical data generated from monitoring middleware infrastructure can be limited or inadequate.

Not only can poor monitoring compromise efforts to diagnose the root-cause of performance issues, but also restricts the ability of teams to detect unnatural conditions and correct them before they impact customers.

Regardless of how complex your service architecture is, having a comprehensive middleware monitoring and alerting strategy is essential to maintaining operational availability – and absolutely critical when undertaking analysis of business-critical performance problems.

Our consultancy team can help you regain control over your infrastructure by implementing middleware monitoring and alerting tools, technologies and methodologies that will not only let you know of potential problems before your customers experience them, but which offer a much clearer view of the root causes behind them.

Best Practice Monitoring for Middleware

Whatever your middleware monitoring requirements, whether it be designing a complete monitoring strategy or implementing monitoring and alerting technologies, our consultancy team provide a comprehensive middleware monitoring service tailored to your specific needs.

  • Independent monitoring utility evaluation and selection
  • Full operational needs assessment
  • Bespoke solution design
  • Installation and configuration services
  • Operational guidance and coaching

Typically, monitoring engagements can vary in length depending on the complexity of the middleware infrastructure, but each one begins with a discovery consultation with the in-house operational team. Once our consultants have determined what monitoring utilities and processes are required to meet your strategic objectives, we’ll work with your team to implement a best-practice monitoring solution - resolving any immediate monitoring issues and putting in place appropriate alert configurations, notifications, and operational guidance.

The outcome for our clients is a powerful middleware monitoring structure that meets their specific operational requirements and which enables them to proactively manage their Java environment, minimising service disruption and mitigating business risk.

MIDDLEWARE MONITORING REVIEW

If you already have monitoring in place, but want a monitoring health check – perhaps if you have scalability concerns, you’re moving services into the cloud, or if you’ve incorporated new components into your infrastructure - we can evaluate your monitoring strategy and make sure you continue to have the control you want over your middleware.

Our consultants will review your existing monitoring landscape and optimise configuration, design and implement resiliency, develop custom dashboards, and provide end-to-end views of transactions as they pass through the architecture.

As a result of having c2b2 middleware support in place, and expert consultants available on call, CNS has seen an increase in our availability, and an improvement in the stability of CNS service products. We’re now able to provide the service that is expected by our customers by utilising a reliable and secure middleware environment.
Ian Troise, Systems Manager at CNS