SUPPORT AND MANAGED SERVICES

MiddlewareManaged Services

Middleware is now a critical component of many IT systems and the impact of any problem, slow down or outage in mission critical middleware can be disastrous both financially, legally and to your reputation.

At the same time the complexity of an organisation's middleware is growing rapidly and now encompasses Web Servers, Application Servers, ESBs, Data Grids, Messaging Middleware, BPM and SOA infrastructure from many commercial and open source vendors. Each product requiring it's own expertise, support, patching, tuning and upgrading to ensure problems are avoided. However the skills to maintain an enterprise-wide reliable, scalable, high performance, secure and manageable middleware infrastructure requires a level of technical expertise few organisations can maintain in their operations teams.

When there is a problem impacting the business many operations teams have to figure the problem out by contacting the developers of the system, if they are still around, or liaising with multiple vendors who are predominantly interested in only their product and its configuration. What your operations team needs to rapidly fix middleware problems is a partner with deep middleware product expertise combined with a deep understanding of application development and massive experience in problem diagnosis and fix.

C2B2 provide a range of middleware managed services specifically designed to provide deep middleware skills on demand to enhance the support you get from your existing operations team and vendor support contracts.

Key Benefits

C2B2's Middleware As A Service enhances your operational support capabilities with deep middleware expertise.

• Reduces System down time via rapid triage, diagnosis and fix.
• Enhances security through application of hot fixes and patches
• Increases vendor support responsiveness through creation of test cases
• Proactively reduces outages through effective monitoring and alerting before issues arise.
• Increases performance and scalability via best practice reviews and recommendations.
• Increases the knowledge and experience of your development and operations teams
• Reduces consultancy costs with a consultant on-site next working day.

Key Features

C2B2's managed service offerings provide support for your application or service running on your middleware stack. We have a range of service offerings that enhance those available from traditional vendors. While a standard vendor support contract is designed to fix bugs in the their product. C2B2's support is designed to ensure you meet your SLA's in  a production environment. We get to know your application architecture so we can identify problems both inthe middleware and the application.

All our support offerings provide;

• Access to a middleware consultant via, Web, eMail or on the phone.
• A consultant on site next working day for critical issues.
• Review of your middleware configuration and application to identify potential issues.
• Diagnosis of both middleware and application problems.
• Liaison with vendors to create test cases if there is a specific product problem
• Liaison with open source communities where no support is available.
• Liaison with your application developers if their is an application problem.
• Notification of new patches or service packs for your middleware.

In addition we offer a range of services above on beyond the usual help desk services;

• Remote login or screen sharing to help diagnose and fix issues
• Upgrade and patching to the latest service packs and security fixes
• Monitoring, alerting and system dashboards to identify potential problems before they occur
• Preventative maintenance based on metrics and alerts.
• Deployment and roll out for new applications and infrastructure.
• Capacity Planning advise and guidance.
• Routine Operational Administration
• Fully managed and hosted middleware services
• Cloud hosting and management
• Elastic clustering and scalability on demand

Contact your C2B2 account manager for more information on our middleware support services and pricing. If you need to tailor your support to cover specific technologies or you have any questions please call or email us at sales@c2b2.co.uk or +44 8450 539457.

MiddlewareManaged Services